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[ THE LEDGER / CASE_STUDY:001 // E-COMMERCE BRAND ]

75.2% OPEN RATE
FROM 16,000+ SUBSCRIBERS

A full flow and campaign rebuild took an established list from average performance to a sustained 75.2% open rate.

PRIMARY METRIC
75.2%
AVERAGE OPEN RATE

THE
OBJECTIVE

01. ANALYSIS

This e-commerce brand had built a sizable list, over 16,000 active subscribers, but the account behind it was not built to convert. Flows were generic. Campaigns went out on no real schedule. Segmentation barely existed.

The list size should have supported strong, consistent revenue. It wasn't. Open rates sat where any unmanaged account sits, and campaign revenue moved up and down with no clear pattern.

ACTIVE LIST

16,000+

CAMPAIGN REVENUE

$131K / MO

[ INFRASTRUCTURE ]

WHAT WE DID

We didn't add more emails. We rebuilt the system underneath them, so every send had a reason to exist and a segment it was actually written for.

01 / APPROACH

FULL FLOW &
CAMPAIGN REBUILD

We rebuilt the account's core flows and campaign calendar from the ground up. Copy, segmentation, and send cadence were all engineered specifically for a 16,000+ subscriber list, not a generic template stretched to fit it.

02 / PRINCIPLE

SYSTEM
OVER VOLUME

A REBUILT SYSTEM, NOT MORE SENDS, IS WHAT MOVED THE NUMBERS.

05 / HEADLINE SEND
$131K / MO SUSTAINED CAMPAIGN REVENUE

Consistent monthly campaign revenue on a rebuilt flow and campaign system, sustained month over month.

THE
DELTA

Quantitative outcomes from the account's Klaviyo reporting.

Open rate climbed to 75.2% and held there. Campaign revenue settled into a steady $131K a month, on the same list that used to produce inconsistent results.

AVG OPEN RATE
75.2%
SUSTAINED
ACTIVE LIST
16,000+
SUBSCRIBERS
CAMPAIGN REVENUE
$131K / MO
ONGOING
WHY THIS WORKED
“A rebuilt flow and campaign system took this account to a 75.2% open rate. Not a bigger list. Not more frequent sends. The system underneath the sends.”
OPENRATELAB ANALYSIS

[ DATA_NOTE ] Figures reflect the account's sustained monthly performance following a full flow and campaign rebuild, pulled directly from Klaviyo reporting. Client identity is withheld per our confidentiality standard. Every number above is pulled directly from the account's Klaviyo reporting.

FREQUENTLY ASKED

How did you achieve a 75.2% open rate? [+]

The result came from three things working together: a full flow architecture rebuild that removed duplicate and competing sends, a subject line approach built on curiosity and specificity rather than offers, and a list health overhaul that stopped sending to chronically unengaged contacts. No single change produced 75.2% — it was the system working as a whole.

Can results like this be replicated for other brands? [+]

The specific number varies by brand, list size, and category — but the methodology is repeatable. Every account we've rebuilt from the same starting point (broken flow architecture, weak subject lines, unclean list) has seen significant open rate improvement. The audit tells us what's pulling your numbers down. That's where we start.

FURTHER READING
DEPLOYMENT_FINAL_PHASE

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