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[ THE LEDGER / CASE_STUDY:011 // NUTRITION & LIFESTYLE BRAND ]

$69K REVENUE —
FLOWS BEATING CAMPAIGNS

Email treated as an afterthought. No flows, inconsistent sends, low repeat purchase from the channel. We built an automation-first system — flows generating more than campaigns within 12 months.

TOTAL EMAIL REVENUE
$68,977
12 MONTHS

THE
OBJECTIVE

01. ANALYSIS

Good products, growing brand, email an afterthought. No flows meant the brand was leaving repeat purchase revenue on the table with every order placed. Inconsistent campaigns meant no compound effect from the list.

The brief: make flows do the heavy lifting. Campaigns extend reach. Automation drives retention and repeat purchase without manual effort on every send.

FLOWS BUILT

26

CAMPAIGNS SENT

73

[ INFRASTRUCTURE ]

WHAT WE DID

Customer journey mapping first. Then flow architecture to match every stage. Campaigns ran alongside but automation carried the weight.

01 / AUTOMATION

26 FLOWS MAPPED
TO THE CUSTOMER JOURNEY

We diagnosed the full customer lifecycle before building a single flow. Post-purchase and VIP sequences were prioritised — the highest-leverage touchpoints for repeat purchase on a nutrition brand.

02 / INSIGHT

FLOWS >
CAMPAIGNS

WHEN FLOWS OUTPERFORM CAMPAIGNS, THE EMAIL PROGRAM IS BUILT CORRECTLY.

03 / OPEN RATE
70.0% AVG OPEN RATE

Achieved through tight segmentation and strong subject lines. Industry average: 25%.

04 / SEND TIMING

OPTIMISED FOR HIGH-INTENT AUDIENCE

73 campaign sends with optimised send time and subject lines calibrated for a nutrition audience making considered, repeat purchases.

THE
DELTA

Quantitative outcomes from the account's Klaviyo reporting across 12 months.

Flows generated $39,920 against campaigns' $29,057. That ratio — automation outperforming manual sends — is what a well-built email program looks like.

TOTAL EMAIL REVENUE
$68,977
12 MONTHS
FLOW REVENUE
$39,920
26 FLOWS
CAMPAIGN REVENUE
$29,057
73 SENDS
AVG OPEN RATE
70.0%
VS 25% INDUSTRY
WHY THIS WORKED
“When flows generate more revenue than campaigns, the email program is working the way it should. Automation captures high-intent moments. Campaigns extend reach. Neither replaces the other.”
OPENRATELAB ANALYSIS

[ DATA_NOTE ] All revenue and engagement figures are pulled directly from the account's Klaviyo reporting over 12 months of active management. Client identity is withheld per our confidentiality standard.

FURTHER READING
DEPLOYMENT_FINAL_PHASE

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