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[ THE LEDGER / CASE_STUDY:009 // SPECIALTY SUPPLEMENT BRAND ]

$182K EMAIL REVENUE
IN 12 MONTHS

A passive list with no system. We built the campaigns, the automations, and the segmentation. Email became the brand's #1 revenue channel.

TOTAL EMAIL REVENUE
$182K
12 MONTHS

THE
OBJECTIVE

01. ANALYSIS

The brand had a list — and was doing almost nothing with it. Occasional blasts, no automations, no segmentation strategy. Revenue from email was negligible relative to list size.

The opportunity was clear: build a complete system from scratch. Campaigns for reach, flows for revenue. Every subscriber segment treated differently.

PROGRAM LENGTH

12 MONTHS

FLOWS BUILT

26

[ INFRASTRUCTURE ]

WHAT WE DID

List hygiene first. Then automation architecture. Then a consistent campaign calendar. Each layer built on the one before it.

01 / AUTOMATION

26 FLOWS COVERING
EVERY TOUCHPOINT

Welcome, browse abandonment, cart abandonment, post-purchase, and win-back — built and optimised to generate revenue without manual intervention. Flows ended up contributing more revenue than campaigns.

02 / CAMPAIGNS

172 SENDS
IN 12 MONTHS

CONSISTENT CADENCE. SEGMENTED BY ENGAGEMENT AND PURCHASE HISTORY ON EVERY SEND.

03 / LIST HYGIENE

SUPPRESSION BEFORE ANYTHING

We started by auditing the existing list and suppressing unengaged contacts. Sending to a clean, engaged list meant every campaign and flow launched into better open rates from day one.

04 / HEADLINE RESULT
33.3% AVG OPEN RATE

Sustained across 12 months. Industry average: 25%.

THE
DELTA

Quantitative outcomes from the account's Klaviyo reporting over 12 months.

Flows slightly outperformed campaigns — $94,995 vs $87,608. That ratio is the sign of a properly built email program: automation doing the heavy lifting while campaigns extend the reach.

TOTAL EMAIL REVENUE
$182,603
12 MONTHS
FLOW REVENUE
$94,995
AUTOMATED
CAMPAIGN REVENUE
$87,608
172 SENDS
AVG OPEN RATE
33.3%
VS 25% INDUSTRY
WHY THIS WORKED
“The list existed. The system didn't. Build the system — campaigns and flows running together — and email stops being an afterthought and becomes the top revenue channel.”
OPENRATELAB ANALYSIS

[ DATA_NOTE ] All revenue figures and open rate data are pulled directly from the account's Klaviyo reporting across 12 months of active management. Client identity is withheld per our confidentiality standard.

FURTHER READING
DEPLOYMENT_FINAL_PHASE

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